top of page

The Legal Bit

Welcome to Kianga Services Ltd,

home of Kianga Consulting, Kianga Property, Road to Recovery, Seeds of Change CIC, and our wider group of creative and consulting services.

​

This page outlines how we operate, how your information is handled, and what to expect when engaging with us. By using our website, booking a service, or purchasing a product, you agree to these terms.


Below you’ll find the important details about how we work, your rights as a client, and our shared responsibilities. Please take a moment to read through this information before booking or purchasing any of our services.

Terms & Conditions

Company Information

Kianga Consulting is a division of Kianga Services Ltd, Part of Kianga Holding Group Ltd registered in England & Wales.

Email: info@kiangaservices.com
Registered Office: 63-66 Hatten Gardens, EC1N 8LN
Company No: 144

​

Our Services
Kianga Services Ltd provides consultancy, design, education, and community-based services through its various brands. Each service is described in detail on our websites and booking pages. Services are intended for informational, educational, and developmental purposes — not legal, financial, or medical advice.

​

Bookings & Payments
Full payment (or agreed deposit) is required to secure your booking.
All prices are in GBP and include VAT where applicable.
Your booking is confirmed once payment has been received and you have received a confirmation email.

​

Intellectual Property
All templates, materials, reports, designs, and frameworks produced by Kianga Services Ltd remain the company’s intellectual property unless otherwise agreed in writing.
Clients may use the provided materials for internal or personal use only. Resale, reproduction, or redistribution is prohibited.


All services are for informational and educational purposes only and do not constitute financial, legal, or medical advice.

​

Payment & Booking

Full payment (or agreed deposit) is required at the time of booking.
Your booking is confirmed once payment is received and you receive an email confirmation. All prices are stated in GBP and include VAT where applicable.

​

Intellectual Property
All materials, templates, and frameworks shared during your session remain the intellectual property of Kianga Services Ltd unless otherwise stated. You may use these materials for personal or internal business use only and not for resale, duplication, or redistribution.

Cancellation & Rescheduling Policy

We understand that life happens.

​We value your time and ours, so we aim to keep things flexible but fair:

​

  • More than 48 hours’ notice: Full refund or reschedule without charge.

  • Within 48 hours: No refund, but we may offer one courtesy reschedule.

  • Within 24 hours or no-show: Non-refundable and non-transferable.

 

If Kianga Services Ltd must reschedule due to unforeseen circumstances,

Clients will be offered the next available slot or a full refund.

​

If Kianga Consulting needs to cancel or reschedule due to unforeseen circumstances, we will offer you the next available session or a full refund.

​

Complaints Handling Policy

We are committed to maintaining high professional and ethical standards. If you have any concerns, please contact us directly so we can resolve them promptly.

​

How to Make a Complaint:
Email: support@kiangaservices.com


Please include your name, date of session or purchase, and details of your concern.

​

We will:

  • Acknowledge your complaint within 5 working days.

  • Provide a full written response within 14 working days.

  • Offer mediation or referral to an independent body if a resolution is not reached.

Disclaimer

Our consultancy services are designed to offer strategic guidance, clarity, and educational tools to help you make informed decisions.
 

All services provided by Kianga Services Ltd and its brands are designed to offer strategic guidance, educational content, and developmental support.


Results will vary based on personal circumstances, effort, and external factors.

​

We cannot guarantee specific outcomes, and we accept no responsibility for losses, damages, or decisions made based on advice or materials provided.


You are responsible for your own professional, legal, or financial decisions.

Kianga Consulting and Kianga Services Ltd accept no liability for any direct or indirect losses, delays, or outcomes resulting from actions taken based on our materials, advice, or recommendations.


You remain responsible for any legal, financial, or professional decisions made following our consultations.

GDPR, Data & Privacy

We take your privacy seriously.


Personal information shared during consultations is handled in accordance with our Privacy Policy and is never sold or shared with third parties.


We may retain anonymised data for research, reporting, or service improvement purposes.

​

For full details, please see our Privacy Policy

​

We comply fully with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

​

What We Collect

​

  • Your name, email address, phone number, and billing details.

  • Business information relevant to your project.

  • Optional demographic or feedback data to improve our services.

 

How We Use Your Information

​

Your data is used solely to:

  • Provide and manage the services you have requested.

  • Communicate with you about bookings, updates, or changes.

  • Deliver tailored recommendations or follow-up materials.

  • Maintain legal and financial records in compliance with HMRC regulations.

  • ​

We do not sell, rent, or share your personal information with third parties for marketing purposes.

​

Data Storage & Security

​

All data is stored securely on encrypted systems and password-protected cloud servers.
Access is restricted to authorised personnel only.

​

Data Retention

​

Client information is retained for up to 7 years (to comply with accounting and record-keeping requirements) and then securely deleted or anonymized.

​

Data Disposal

​

When no longer needed, personal data is permanently deleted from digital systems, and any physical documents are securely shredded or destroyed.

​

Your Rights

​

Under GDPR, you have the right to:

  • Access and receive a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for communication at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

​

To exercise your rights, contact support@kiangaservices.com.

COOKIES

Our website may use cookies to enhance user experience, analyse site traffic, and store preferences.


You can disable cookies in your browser settings, though this may affect functionality.

Legal Compliance & Updates​

Kianga Services Ltd operates in accordance with UK law.
We may update this page periodically to reflect policy or regulatory changes.


The most recent version will always be available here.

Last Updated: 01/10/25

Questions & Concerns

If you have any questions about The Legal Bit, please get in touch at support@kiangaservices.com.


We aim to keep everything transparent, ethical, and fair — so you always know where you stand.

bottom of page